Policies & Terms

The Crumble Brothers
Last updated: 18 October 2026

Welcome to The Crumble Brothers. This page explains how we handle personal information, use cookies and manage our website and catering bookings.

For questions, please contact info@thecrumblebrothers.co.uk.

On this page

• Privacy Policy

• Cookie Policy

• Website & Booking Terms and Conditions
   

1. Privacy Policy
 

Who We Are

The Crumble Brothers is a partnership providing mobile crumble catering for private events, corporate functions, festivals, markets and other occasions.

Business name: The Crumble Brothers
Email: info@thecrumblebrothers.co.uk
Business address: 4 Highfield, Row Dow Lane , TN15 6XN
Partners: David Jones & Wyn Melville-Jones 

We are responsible for deciding how and why we use your personal information.
 

Information We Collect

When you contact us, submit an enquiry or arrange a booking, we may collect:

• Your name, email address and telephone number.

• Your company or organisation name.

• Event details, including date, location, type and expected guest numbers.

• Catering requirements and any additional information you choose to provide.

• Booking, quotation, payment and correspondence records.

• Technical information about your website visit, including information collected through cookies and similar technologies where applicable.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry.
 

How We Use Your Information

We use your information to respond to enquiries, prepare quotations, manage bookings, communicate about events, process payments where applicable, maintain business records, improve our website and meet legal obligations.

We may also use website analytics and advertising technologies to measure website performance and advertising effectiveness, subject to applicable consent requirements.
 

Our Legal Basis for Processing

We process personal information where necessary to take steps before entering into a contract, fulfil a contract, comply with legal obligations, pursue legitimate business interests or act on your consent where required.

Where we rely on consent, you may withdraw it at any time.
 

Who We Share Information With

We may share relevant information with service providers, including Wix, email and communications providers, payment processors, website analytics and advertising providers, accountants and professional advisers, where necessary and lawful.

We do not sell your personal information.
 

International Transfers

Some service providers may process personal information outside the UK. Where required, we will ensure appropriate safeguards are in place in accordance with applicable data protection law.
 

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to handle enquiries, fulfil bookings, maintain required records and resolve disputes.

We will establish appropriate retention periods for unsuccessful enquiries, customer bookings, financial records and analytics data.
 

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.
 

Your Rights

Depending on the circumstances, you may have the right to access, correct or request deletion of your personal information, restrict or object to certain processing, request data portability or withdraw consent.
 

To exercise your rights, contact info@thecrumblebrothers.co.uk.

You may also complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/.
 

Marketing

We will only send direct marketing where we have an appropriate legal basis and comply with applicable marketing rules. You can opt out of marketing communications at any time. Submitting an enquiry does not automatically subscribe you to marketing.
 

Third-Party Websites

Our website may link to third-party websites or social media platforms. We are not responsible for their privacy practices and recommend reviewing their policies.
 

Changes and Contact

We may update this policy when our practices or legal obligations change.
 

For privacy questions, contact info@thecrumblebrothers.co.uk.

 

2. Cookie Policy
 

What Are Cookies?

Cookies are small files stored on your device when you visit a website. Similar technologies can store or access information on your device.

They may support website functionality, remember preferences, measure website usage or support advertising.
 

How We Use Cookies

Our website is hosted through Wix. Depending on our configuration, we may use:

Essential cookies: Support necessary website functions, security and reliable operation.

Analytics cookies: Help us understand website traffic, visitor behaviour and website performance.

Advertising and marketing cookies: May measure advertising campaigns or support advertising services when enabled.

Preference and functional cookies: May remember settings or support optional features.

These are possible categories, not a confirmation that every category is active on our website.
 

Your Choices and Consent

Where required, non-essential cookies and similar technologies will only be activated after you give valid consent.

You can accept or reject non-essential cookies and change your preferences through our website's cookie settings, where available.

You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
 

Third-Party Technologies

We may use third-party services for analytics, advertising, embedded content or social media features. Depending on the services enabled, those providers may process technical information or online identifiers under their own privacy policies.
 

Cookie Details

The exact cookies, providers, purposes and durations depend on the technologies enabled on our website.

We will check our Wix configuration and provide accurate cookie information through our cookie management or consent tools. The policy will be updated if our website technologies change.
 

Questions

For questions about our use of cookies, contact info@thecrumblebrothers.co.uk.


 

3. Website & Booking Terms and Conditions
 

About Us

The Crumble Brothers provides mobile crumble catering for private events, corporate functions, festivals, markets and other occasions.

Business name: The Crumble Brothers
Email: info@thecrumblebrothers.co.uk
Business address: 4 Highfield, Row Dow Lane , TN15 6XN
Partners: David Jones & Wyn Melville-Jones 

These terms apply to our website and, where relevant, enquiries, quotations and catering bookings.
 

Enquiries and Booking Confirmation

Submitting an enquiry does not guarantee availability or confirm a booking.

A booking is confirmed only when we have accepted it in writing and the agreed booking conditions have been met.

The quotation and written booking confirmation will set out the agreed services, price and applicable arrangements.
 

Quotations and Pricing

Quotations may take account of the event date, location, duration, guest numbers, menu, staffing, travel, setup and any bespoke requirements.

Quotations are valid for the period stated in the quotation. Changes to the agreed requirements may affect the price. We will explain any revised charges before they are agreed.

Any applicable taxes and additional fees will be explained in the quotation.
 

Deposits and Payment

The deposit amount, payment schedule, balance deadline and accepted payment methods will be specified in the quotation or booking confirmation.

Our deposit policy must be finalised before bookings are accepted.

If payment is overdue, we will contact you to resolve the matter. Any consequences will be handled in accordance with the agreed terms and applicable law.
 

Changes to Your Event

Please notify us in writing as soon as possible if the event date, location, timings, guest numbers, menu or requirements change.

We will make reasonable efforts to accommodate changes, subject to availability. Any additional costs will be discussed before being agreed.
 

Cancellations and Postponements

If you need to cancel or postpone an event, please notify us in writing at info@thecrumblebrothers.co.uk.

We intend to operate a notice-based cancellation policy. The applicable notice periods, cancellation charges, deposit treatment and refund arrangements will be set out in the quotation or booking confirmation before the booking is confirmed.

Cancellation charges must be fair, transparent and proportionate to the circumstances. We will not rely on a charge that is unlawful or unfair.

A specific cancellation schedule must be agreed before this policy is used for bookings.

If we need to cancel an event, we will notify you as soon as reasonably possible and explain the available arrangements, including any applicable refund.

Nothing in these terms excludes any consumer rights that cannot lawfully be excluded.
 

Event Access and Facilities

You must provide accurate information about the venue and event arrangements.

Where applicable, please confirm vehicle access, parking or trading space, setup and serving times, venue permissions, site restrictions, power requirements and relevant safety arrangements.

If circumstances make it unsafe or impractical for us to operate, we will discuss reasonable alternatives and apply the agreed booking terms.
 

Menu and Allergens

Our menu may include classic apple crumble, mixed berry crumble and a selection of toppings.

Gluten-free and dairy-free options may be available by prior arrangement. Bespoke crumble creations can also be discussed, subject to feasibility and availability.

Please tell us about dietary requirements or allergies before booking. We will provide the ingredient and allergen information available to us and explain relevant cross-contact risks.

We will not claim that a product is completely free from an allergen unless that claim can be substantiated.

Menu items and toppings may be subject to availability.
 

Bespoke Requests

Bespoke flavours, menus and additional catering arrangements must be agreed in writing. Any additional charges will be included in the quotation.

We reserve the right to decline requests that cannot reasonably or safely be accommodated.
 

Weather and Circumstances Beyond Our Control

Severe weather, venue restrictions, vehicle problems, safety concerns or other circumstances beyond our reasonable control may affect mobile catering.

If an issue arises, we will communicate with you as soon as reasonably possible and discuss practical alternatives. Any cancellation, postponement, payment or refund will be handled in accordance with the agreed booking terms and applicable law.
 

Our Responsibilities and Liability

We will provide our services with reasonable care and skill and comply with applicable legal requirements.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot legally be excluded.

Subject to those requirements, we are not responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.
 

Website Content and Intellectual Property

We take reasonable care to keep website information accurate and current. Menus, photographs, prices and availability may change.

Photographs are illustrative and the appearance of food may vary.

Our branding, original text, photographs and other website materials may not be copied or used commercially without our permission or another lawful basis.
 

Privacy and Cookies

Our handling of personal information is explained in the Privacy Policy above. Our use of cookies and similar technologies is explained in the Cookie Policy above.
 

Complaints

If you have a concern about a booking or our services, please contact info@thecrumblebrothers.co.uk. We will aim to investigate and resolve complaints fairly and promptly.

Applicable Law

These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to you.

Nothing in these terms limits rights you have under applicable consumer law.
 

Changes to These Terms

We may update our website terms from time to time. Changes affecting an existing booking will be handled in accordance with the terms agreed for that booking and applicable law.

The latest version will be published on our website.